Contact Us

Whether you need help with an order, want advice on choosing gift packaging, or would like a custom or wholesale quotation, the GrandFlacon team is ready to help.

Customer support

Our usual business hours are Monday to Friday, 9:00-18:00 (GMT+8). We aim to respond to messages within 1-2 business days. For the fastest help with an existing order, include your order number, the email used at checkout, and a short description of what you need.

Custom and wholesale enquiries

For a custom gift box, branding, colour, size, or wholesale request, please send the product link or preferred specifications, quantity, destination country, and any logo or finishing requirements. We will confirm availability, pricing, and production timing before work begins.

Returns and refunds

To start a return, email us before sending anything back. We will provide the applicable return instructions and address after reviewing the request. Please read our Returns & Refunds Policy for eligibility and timing.