Returns & Refunds Policy

Last updated: August 11, 2026

We want you to be happy with your GrandFlacon purchase. This policy explains how returns, refunds, damaged items, and exchanges are handled. It does not limit any consumer rights that apply under the law where you live.

30-day return window

You may request a return within 30 calendar days after your order is delivered. To be eligible, an item must be unused, undamaged, in its original packaging, and returned with all original parts and accessories.

How to start a return

Email 3751736082@qq.com with your order number, the item or items you wish to return, and the reason for the request. Please do not send an item back until we have provided written return instructions and the correct return address. We aim to reply within 1-2 business days.

Return shipping

For a change-of-mind return, you are responsible for the cost of safely sending the item back to us unless applicable law provides otherwise. For a confirmed damaged, defective, or incorrectly supplied item, we will provide the appropriate remedy and, where a return is needed, give instructions about reasonable return shipping costs.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery. Include your order number and clear photos of the item, outer packaging, and shipping label where possible. Keep the packaging until the matter is resolved. After we confirm the issue, we will offer the appropriate remedy, such as a replacement, refund, or another remedy required by law.

Items that cannot be returned for change of mind

• Personalized, custom-made, or made-to-order gift packaging;
• Items that have been opened, used, damaged after delivery, or are not in their original condition;
• Gift cards and digital or downloadable products.

This does not affect your rights if an item is damaged, defective, or incorrectly supplied.

Refunds

After we receive and inspect an eligible return, we will email you our decision. If a refund is approved, we will issue it to the original payment method within 5-10 business days. Your bank or payment provider may need additional time to post the refund. Original outbound shipping charges are not refundable for change-of-mind returns unless applicable law requires otherwise.

Exchanges, cancellations, and order changes

For a stock item, the quickest exchange is usually to complete an approved return and place a new order. If you need to cancel an order or change an address, contact us as soon as possible. Whether a change can be made depends on the order’s processing or production status. Custom or made-to-order items may not be cancelled or changed once production has begun.

International orders

Delivery estimates are not guarantees and may be affected by customs or local delivery conditions. Import duties, taxes, or customs charges assessed by the destination country are the recipient’s responsibility unless checkout clearly states otherwise.

Contact us

For return or refund assistance, email 3751736082@qq.com or call +86 199 3742 7596.