Privacy Policy

Last updated: June 18, 2026

This Privacy Policy explains how GrandFlacon collects, uses, shares, and protects personal information when you visit grandflacon.com, place an order, request a custom or wholesale quotation, or contact our team.

Who we are

GrandFlacon is operated by Lincang Zhenkang County Qiaominwei Trading Co., Ltd. (“GrandFlacon”, “we”, “us”, or “our”), a business based in China. For questions about this Policy or your personal information, email 3751736082@qq.com or call +86 199 3742 7596.

Information we collect

We collect information you provide directly, including your name, email address, telephone number, billing and delivery address, order details, custom-order requirements, and messages you send to us.

When you use the site, we may collect technical information such as your IP address, browser and device information, pages viewed, referring page, approximate location inferred from your IP address, and information stored in cookies or similar technologies.

When you make a payment, we may receive payment-related records such as payment status, transaction reference, amount, and the details needed to match a payment to an order. Payment information is processed by the payment method provider offered at checkout. We do not intentionally collect or store complete payment-card numbers or security codes on our servers.

How we use information

We use personal information to operate the store, process and deliver orders, provide customer support, answer custom-order and wholesale enquiries, send order-related communications, prevent fraud or misuse, improve the site and our products, keep appropriate records, and comply with legal obligations. We may send marketing communications only where permitted by law and subject to your choices.

Legal grounds where applicable

Where privacy law requires a legal basis for processing, we process personal information to perform our contract with you, meet legal obligations, pursue legitimate interests such as operating and protecting the store, or with your consent where consent is required. You may withdraw consent at any time, although this will not affect processing that occurred before withdrawal.

How we share information

We share only the information reasonably needed with service providers that help us host and operate the website, process payments, fulfil and deliver orders, provide customer-service communications, protect the site, or meet legal and accounting obligations. We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, or business. Service providers are permitted to use personal information only to provide services to us or as required by law.

Third-party services

If you choose to pay through a third-party payment provider, that provider handles payment information under its own privacy notice. If you choose to contact us through WhatsApp or another external service, your messages are also governed by that service’s privacy terms. Links to third-party sites and services are governed by their own policies.

Cookies

We use cookies and similar technologies that are necessary for core site features, including shopping-cart, checkout, security, and account-session functions. WooCommerce may use necessary cookies to remember cart and checkout activity. You can manage or delete cookies through your browser settings, although disabling necessary cookies may affect store functions.

International processing

Because GrandFlacon operates from China and uses service providers that may operate internationally, personal information may be processed in China and other countries. Where applicable law requires it, we take appropriate measures for cross-border transfers.

Retention and security

We retain personal information only as long as reasonably necessary for the purposes described above, including order fulfilment, support, record keeping, dispute resolution, security, and legal or tax requirements. We then delete or anonymize it where appropriate.

We use reasonable administrative, technical, and organizational measures intended to protect personal information. No online transmission or storage system can be guaranteed completely secure, so please use care when submitting information online.

Your choices and rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or information about the processing of your personal information. You may also have the right to object to certain processing, request portability where available, withdraw consent, and opt out of marketing communications. To make a request, email 3751736082@qq.com with the subject line “Privacy Request.” We may need to verify your identity before responding. If you are in the EEA or UK, you may also have the right to complain to your local data-protection authority.

Children’s privacy

Our store is not directed to children under the age at which parental consent is required by applicable law. We do not knowingly collect personal information from children in violation of applicable law.

Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the date at the top when changes are made.

Contact us

Lincang Zhenkang County Qiaominwei Trading Co., Ltd.
Email: 3751736082@qq.com
Phone: +86 199 3742 7596